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All purchases are made through our Shopee store, where you can pay securely using any of Shopee's supported payment methods — including ShopeePay, credit/debit cards, PayNow, and more.
If you encounter any payment issues, feel free to reach out to us at wag.actually@gmail.com.
After payment has been confirmed, it will take approximately 4–7 working days for your order to arrive. Working days are Mondays to Fridays — public holidays and weekends are not included.
You will receive a notification once your order has been shipped.
At the moment, we are an online boutique only. We do not have a physical retail location. All purchases are made through our Shopee store.
We currently only serve customers in Singapore. If you are based internationally and are interested in our products, please contact us directly and we can try to work something out based on your location.
The Trust Me Harness is available in Small, Medium, Large, and Extra Large. For the best fit, you should be able to fit only two fingers between your dog's body and the harness — any looser and it may not function as intended.
Please refer to our Sizing Guide for detailed measurements. If you're still unsure, feel free to contact us with your dog's measurements.
Yes. We have a 7-day return policy from the date you receive your item. Items must be unworn, unused, with tags attached, and in their original packaging. You will also need to provide proof of purchase.
To initiate a return, please email us at wag.actually@gmail.com. Please note that customers are responsible for their own return postage costs.
For exchanges, please return the original item and place a separate order for the item you want. See our full Refund Policy.
No — the handle strap on the Trust Me Harness is designed to help you pull your dog closer to you during walks, not for lifting or carrying your dog. Using it to carry your dog's full body weight may damage the harness and could injure your dog.
All our products — the Trust Me Harness, Take Me Anywhere Leash, and Safety-Clip — are made from Nylon and Neoprene. Nylon provides durability and strength; neoprene padding provides comfort and a soft feel against your dog's skin.
You can reach us via:
We typically respond within 1–2 working days.
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